TaylorUSA: Excellent Customer Service

My wife gave me a Taylor Wireless Thermometer & Timer as an impromptu gift. It is a probe based thermometer that includes a remote display such that I can easily monitor grilling temperature while cooking in the kitchen. The probe is made of stainless steel and is connected to the base unit via a long wire-braid covered metal cable.

Upon the first use, I grilled a couple of very yummy steaks and managed to produce steaks that were cooked exactly how we like them. Unfortunately, it appears that I also torched the probe!

I used TaylorUSA’s online customer support form to ask about the situation.

In less than 12 hours, I received a personal response from customer support representative at Taylor. The company is drop shipping me a replacement probe and I can buy additional probes for $5/each.

Now, that is some fine customer service and I will certainly be quite happy to purchase Taylor products in the future!



2 Responses to “TaylorUSA: Excellent Customer Service”

  1. Sharon Garzaq says:

    HELP! WE PURCHASED “DIGITAL WIRELESS TEMPERATURE SYSTEM”
    TAYLOR 1431/1468

    WERE IS THE “TX BUTTON???

    WE CAN NOT GET IT TO WORK.

  2. bbum’s weblog-o-mat » Blog Archive » So you wanna buy a Big Green Egg? says:

    […] Success with a BGE requires some accouterments…. First and foremost, you will need at least two digital probe style thermometers. I use a couple of Polder thermometers, though it isn’t because I find them to be better than any other model. I will probably move to Taylor as their probe replacement policy is more reasonable (the probes die with any flare up — rare on a BGE, but it does happen). […]

Leave a Reply

Line and paragraph breaks automatic.
XHTML allowed: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>