TaylorUSA: Excellent Customer Service
My wife gave me a Taylor Wireless Thermometer & Timer as an impromptu gift. It is a probe based thermometer that includes a remote display such that I can easily monitor grilling temperature while cooking in the kitchen. The probe is made of stainless steel and is connected to the base unit via a long wire-braid covered metal cable.
Upon the first use, I grilled a couple of very yummy steaks and managed to produce steaks that were cooked exactly how we like them. Unfortunately, it appears that I also torched the probe!
I used TaylorUSA’s online customer support form to ask about the situation.
In less than 12 hours, I received a personal response from customer support representative at Taylor. The company is drop shipping me a replacement probe and I can buy additional probes for $5/each.
Now, that is some fine customer service and I will certainly be quite happy to purchase Taylor products in the future!
November 25th, 2005 at 5:53 pm
HELP! WE PURCHASED “DIGITAL WIRELESS TEMPERATURE SYSTEM”
TAYLOR 1431/1468
WERE IS THE “TX BUTTON???
WE CAN NOT GET IT TO WORK.
May 25th, 2006 at 1:34 am
[...] Success with a BGE requires some accouterments…. First and foremost, you will need at least two digital probe style thermometers. I use a couple of Polder thermometers, though it isn’t because I find them to be better than any other model. I will probably move to Taylor as their probe replacement policy is more reasonable (the probes die with any flare up — rare on a BGE, but it does happen). [...]