Comments on: Mr. Coffee: Bad Design & Opaque Company http://www.friday.com/bbum/2006/04/01/mr-coffee-bad-design-opaque-company/ ...so google can index my head. Wed, 08 Feb 2012 15:29:18 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Andy Lee http://www.friday.com/bbum/2006/04/01/mr-coffee-bad-design-opaque-company/comment-page-1/#comment-1737 Andy Lee Sat, 01 Apr 2006 22:14:27 +0000 http://www.friday.com/bbum/2006/04/01/mr-coffee-bad-design-opaque-company/#comment-1737 I had a similar problem when I wanted to complain about a dental floss product. It was a similar consumer goods company, I forget which, nested in layers of parent companies. Good luck finding who to write, call, or email. Finally, after wading through marketing Flash sites with animated toothbrushes, I got through. I got an emailed apology and a snail-mailed coupon as reimbursement. I appreciated it, but all I wanted was to let them know their product was unusable. You'd think they'd make it easier to get feedback like that. The problem with the floss was that the powdery mint coating made it too slippery to grip and got all over my fingers. I had a similar problem when I wanted to complain about a dental floss product. It was a similar consumer goods company, I forget which, nested in layers of parent companies. Good luck finding who to write, call, or email. Finally, after wading through marketing Flash sites with animated toothbrushes, I got through. I got an emailed apology and a snail-mailed coupon as reimbursement. I appreciated it, but all I wanted was to let them know their product was unusable. You’d think they’d make it easier to get feedback like that.

The problem with the floss was that the powdery mint coating made it too slippery to grip and got all over my fingers.

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