Comments on: Network Solutions: How not to maintain a monopoly.

By: Mark Dowding

Mark Dowding — Sun, 12 Aug 2007 23:13:23 +0000

bbum – I’m having similar frustrations with Network Solutions! A billing error on their part has resulted in our account being suspended. This means that I cannot renew the service until the billing error has been resolved. The fact is, even though they have admitted owing us a refund, my account (300+ email boxes) have been deactivated and no one in the company can send or receive email! For a real estate agent today, this is like being deaf and blind and in a strange location. In the last week, I’ve spent nearly 8 hours including 2 hours on Saturday and 45 minutes on Sunday from my cell phone with the “customer no-service” department, trying to get things re-activated. I was just told by a supervisor that I could expect the email will “go up and down” for the next few hours, until I can contact someone on Monday! I was assured that they would keep an eye on things for me and re-activate as soon as it goes down. I asked him if there was a flashing red light that notified them of this problem (can you sense my level of frustration?) and I was told they would check it periodically! I can see from the postings that once I transfer my domain (and I WILL) I’m in for more of the same. Incompetence? That doesn’t even BEGIN to describe NetSol! Anybody know of a hosting company that can supply 400 web-based email accounts with reasonable storage and cares about it’s customers? If I treated my clients the way NetSol handles theirs, I’d be out of business.

By: links for 2007-07-20 at James A. Arconati

links for 2007-07-20 at James A. Arconati — Fri, 20 Jul 2007 06:24:48 +0000

[...] bbum’s weblog-o-mat » Blog Archive » Network Solutions: How not to maintain a monopoly. You’d think that transferring a domain would be straightforward. I just want to transfer the last damned domain from NetSol to Joker. Should be easy. But, no, it isn’t easy. And it makes me feel like I need to wash my hands after every time I interact (tags: NetworkSolutions blogs domains customer-service) [...]

By: Chris Walters

Chris Walters — Tue, 19 Dec 2006 22:07:55 +0000

Bill – I’m not claiming that. I’m saying if you escalate you’ll eventually get to somebody who can help you. At least that has been my experience.

By: bbum’s weblog-o-mat » Blog Archive » Network Solutions: The Conclusion

Tue, 19 Dec 2006 16:42:48 +0000

[...] Background: Go read this post for the Exciting! adventure that led to this post. [...]

By: bbum

bbum — Mon, 18 Dec 2006 15:45:50 +0000

Chris — the problem is that I jumped through all their bloody hoops and the transfer still hasn’t worked. Worse, their dumbass customer support claims that NetSol can’t possibly be blocking the transfer.

Are you claiming that clueless incompetence is a security feature?

By: PAPA JOE

PAPA JOE — Mon, 18 Dec 2006 11:38:07 +0000

Dear Son,

now u know some of the fn frustration i go through with some of the assinine sites & their incessant ads & promomtions.

it used to be sooo easy.

Papa Joe

By: Chris Walters

Chris Walters — Mon, 18 Dec 2006 08:38:18 +0000

While I can understand your frustration, personally, I’m glad it isn’t easy to transfer domains. Someone hijacked our domain (id.com) in 1999 by sending a forged fax to NetSol. We almost lost it. Just this year more hijack attempts were made by spoof emails and such being sent to NetSol. Obviously we monitor our whois pretty closely, and we were on the problem in a few hours. NetSol support were ok but only after I escalated big time. Just another viewpoint…

By: silence

silence — Sun, 17 Dec 2006 17:09:44 +0000

Oh man, we have had similar bad experiences with NS! We only wanted to renew our domain and in contrast to the past when you could simply ‘insert coin to continue’, they now required us to log into their site… with accounts and passwords we never had used. Unfortunately the registered mail addresses were void, you can imagine the tedious and kafkaesque fax mail address change process we had to endure. It took roundabout four weeks before the email address was changed.
Now I am really looking forward to transferring the domain away from them. Thanks Bill, for describing the hell we will have to go thru.
They suck so hard, it would make a black hole blush…

-silence