I’m the first to embrace that much of this was written in anger and, though I might now word it differently, I’m not going to because it captures the depth of frustration and crappy experience I endured (a first world problem, assuredly).
But, hey, let’s make the vitriol useful– if there were a means that I could report bugs, I would. If there were a way to capture the state of my machine for validation, I’d do it. If there is some way that my crap user experience could be used to prevent future user abuse, that’d be awesome.
To be completely blunt: The team responsible for the PS3 non-gaming user experience — the menus, data management, user interface, and everything else that doesn’t happen in game — are either incompetent buffoons or have a management chain and/or product marketing/design/definition demands that are ridiculous, stupid, and an insult to the customer. (Personally, I’m betting it is the latter — the PS3 is an impressive piece of engineering, both software and hardware).
It is unfortunate that the PS3 is the only vehicle via which one can enjoy such great titles as Ratchet&Clank, WipeOut HD/Fury, and Uncharted. It is insult to their greatness to require the user to have to experience but a moment of the steaming pile of crap that is the Playstation 3 user experience.
I did something incredibly stupid this evening.
I assumed that Sony remotely cares about user experience, that Sony understands that their users care about saved game data, and that Sony — after more than a decade in the game console business — might have a clue about how to implement a system.
Boy, that was a stupid assumption.
I wanted to move the PS3 from TV A to TV B. No video; TV B doesn’t do 1080p. No problem; a google search or two later reveals that holding down the power button will reset the video and give you a menu where you can reset the video.
Nope — the closest is restore default settings. An internet search indicated this was the right thing to do. Wrong. The internet was wrong. Very very wrong. Don’t do that. Don’t ever do that. If you want to switch the resolution of a PS3 without losing data, do so on a TV that works with the PS3 in the current display mode first. If you don’t have one, you are screwed. Sony? Why do you hate your users?
In fact, what it does is worse than restoring the system to factory default. The first sign of trouble is when the PS3 says something like “Hey, I discovered there was user data I didn’t know about, I restored it”.
It actually creates disconnected, unsigned, unblessed, shell accounts that have your data in an unusable form. They will have an asterisk in front; bbum became *bbum.
Upon logging into the faux-*bbum account, many things are now broken. The worst — the single biggest insult — is that the original save game data is still there, but many games can’t use it.
Assasin Creeds II? Apparently, that saved game data will still work.
Peggle? Nope, not so much. Oooh.. joy… looks like all data related to games purchased from the playstation network is trashed. WipeOut HD? Won’t even launch — key file missing, redownload dumbass user! But, Sony, All I wanted to do was make it work again? Why are you throwing rocks at me?
Better yet! When you redownload, the PS3 downloads all the bytes and then says “Hey, man, you already got the same crap installed. Do you really want to install it again?” The stupid. It burns!
Now, logging back into the Playstation Network let me sync my trophies. But there was also some warning that said that I might not be able to earn any more trophies, implying that online play was broken in some fashion. Of course, there isn’t anything that I can find to verify current status.
Wait. I played Peggle once and the challenge modes were locked. Now they aren’t. Huh… what? It appears that I didn’t lose Peggle data, but that something magically triggered the reconnection of the data. I’ll have to assume that it was the WipeOut HD “key” download as that seems to be the only “user authing data event” to have happened.
At this point, I renamed the account and have restored Playstation Network connectivity. I may or may not have a mostly working account. I have lost data — all Peggle data gone and deities knows what else. Even getting back to this point was a bunch of effort that I wouldn’t wish upon a non-admin user any day.
Of course, that I failed to maintain a backup was definitely a fault of mine. Then again, I didn’t actually lose any data, Sony just went to great lengths to make my data unusable without actually modifying it.
Or not. It might be that my data is now fully restored and usable. Or it might not be. There is no way to tell. Who knows? I might decide to fire up Uncharted One later this year only to discover that I can’t load the game save and have to start over.
Sadly, this abusive user experience is not unique to the PS3. I had a similar experience with the Wii, though — to be fair — Nintendo has apparently addressed that exact issue in the interim couple of years.