Update #3: And, not surprisingly, Network Solutions canceled the transfer again. Damnit. I really need to write down the bloody voice menu hell selections.
OK– so, finally, I got through to a Network Solutions Customer Service person that might have a clue about what is really going on. She says that the problem is the “authorization email”. Apparently, there is some authorization email that should be sent that I’m never receiving. It contains an URL that I must click within X hours of the mail being sent for the transaction to succeed.
It would be pretty funny if this ends up being overzealous spam filtering on the part of .mac. Bugs will be filed, if that is the case.
The Nice Customer Support person is updating the email address on my account to point to a different email address.
Hopefully, update #4 will be the last.
Update #2: Got enough coffee in me to call NetSol customer service back (after the 4th denied transfer now). The Nice Guy in customer service transferred me to the Nice Girl in the Customer Care & Retention Center (whatever it is called).
The first thing she did was reassure me that she & Network Solutions could help me with whatever problems I was having but, first, wouldn’t it be easier to stick with NetSol for the low, low price of $8.95/year? It was a price only available through the Customer Care Center.
“No, thanks” is what I said. What I thought was: “No, thanks, this is exactly the kind of marketing that is contributing to my decision to no longer do business with Network Solutions.”.
She also mentioned that said pricing is available to customers who wish to consolidate their inventory of domains with Network Solutions. In other words, if you do business with NetSol you can likely obtain a whiner’s discount.
Unsurprisingly, nothing has actually been resolved and it is abundantly clear that the data provided to the customer center folk is rather lacking in detail. Nice bunch of people, though — as much as I’m frustrated by the company, the customer support folks have been pleasant and patient.
Anyway, the overall customer support experience is maddeningly stupid.
Their claim is now that a domain lock takes up to 24 hours to propagate and, thus, any transfers initiated in that period would likely fail.
Fine, but I have record of four transfer attempts in four days all failing for the same reason.
Network Solutions is further claiming that, not only do they not have the au-thor-i-TIE to block the transfer, but that Joker.com has never initiated a transfer request. That the failed transfers are a figment of my imagination, apparently.
That I have four separate, identical, emails spread across four days that all tell me that Network Solutions has cancelled the transfer and that I should contact customer service is completely baffling to the customer service people I’m instructed to contact!
Their conclusion? Try the transfer again. There is no reason why it shouldn’t work!
OK. I’ll do that. One more time. If it succeeds, happy day and No More Network Solutions In My Life! If it fails, I’m going to have to try and convince Network Solution’s customer support that, in fact, they really are denying the transfer. That should be fun.
Update #1: And, of course, the transfer was again cancelled by Network Solutions, even though they supposedly “do not have the authority” (best cartman voice) to do so.
I suspect this’ll be the first in many updates. I don’t have the energy to argue with their “customer support” about how “weird” the email is right now.
You’d think that transferring a domain would be straightforward. I just want to transfer the last damned domain from NetSol to Joker. Should be easy.
But, no, it isn’t easy. And it makes me feel like I need to wash my hands after every time I interact with Network Solutions.
First sign of trouble was the first login. NetSol requires me to update my contact info. No way to cancel without logging out. I don’t need to update my contact information and I really don’t appreciate getting faced with my entire set of personal information when I logged in. And I am seriously irritated that NetSol won’t let me cancel out of the process.
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